mystery shopper terms
WHO MAY APPLY TO BECOME AN MY-SPY SHOPPER?
The My-Spy Shopper program is open to all residents in South Africa who are in possession of a valid identity document.
WHAT DO I NEED TO KNOW ABOUT BEING AN MY-SPY SHOPPER?
My-Spy Shopper involves visiting a specified Col’Cacchio Holdings (Pty) Ltd restaurant as an 'undercover customer' reporting back on the shopping experience. My-Spy shoppers assess their shopping experience by evaluating areas such as customer service, store presentation, product quality, add-on selling techniques, cleanliness and promotional material, based on a survey and guidelines provided for each assignment by Col’Cacchio Holdings (Pty) Ltd.
To become an My-Spy Shopper you will need:
Good writing skills
The ability to follow instructions accurately
Be contactable and reliable (eg, you keep your commitments and complete assignments by the deadline)
A good memory and attention to detail
Your own transport
Technological skills with your own smartphone that can take photographs
An internet connection
WHAT IS THE MINIMUM AGE TO BECOME A COL’CACCHIO HOLDINGS (PTY) LTD MY-SPY SHOPPER?
To become a My-Spy shopper for Col’Cacchio Holdings (Pty) Ltd you must be at least 18 years old.
WHAT DOES A COL’CACCHIO HOLDINGS (PTY) LTD MY-SPY SHOPPER DO?
Selected My-Spy Shoppers visit specific Col’Cacchio Holdings (Pty) Ltd restaurants anonymously for the purpose of observing and reporting on the quality of the product, experience & customer service delivered. They answer specific surveys provided prior to the visit & submit to Col’Cacchio Holdings (Pty) Ltd via a platform provided within a timeframe specified.
The submitted responses help Col’Cacchio Holdings (Pty) Ltd with decisions, reward staff for excellent performance, redirect staff who perform poorly and evaluate adherence to company service standards.
HOW MUCH DOES AN MY-SPY SHOPPER GET PAID?
My-Spy Shoppers are independent contractors who receive rewards in the form of Col’Cacchio Holdings (Pty) Ltd meals. In addition, another free meal will be rewarded on completion of the assignment.
DO I NEED PREVIOUS EXPERIENCE AS A MY-SPY SHOPPER?
No, previous experience is not necessary. Shoppers are recruited based on the information provided in their online application form, their aptitude and ability to meet assignment requirements. The My-Spy Shopping program offers online training which will broaden your understanding of what the assignments entail and what Col’Cacchio Holdings (Pty) Ltd expects from you as a My-Spy Shopper.
WHAT IS THE APPLICATION PROCESS?
The process of applying to start work with Col’Cacchio Holdings (Pty) Ltd My-Spy Shopping Online as a My-Spy Shopper is as follows:
Follow the online link served to you in your area of residence
Complete the online application.
Fill out the application thoroughly and professionally. (The application is the main method of decision making regarding shopper selection; therefore it is in your best interest that the information provided be presented proficiently.)
Your application will be reviewed and kept in our database for a period of 12 months.
When there is work in your area you will be sent an email message. If you accept the assignment you are then able to enter the rest of our web-site and get your assignment.
ISUBMITTED AN APPLICATION SOME TIME AGO AND HAVE NOT HEARD FROM ANYONE. WHEN CAN I EXPECT TO BE CONTACTED?
Col’Cacchio Holdings (Pty) Ltd My-Spy Shoppers are used based on the availability of assignments at the Col’Cacchio Holdings (Pty) Ltd restaurant they selected when signing up. After you have submitted your application, we may not contact you immediately so do not worry if you do not hear from us. We will get in touch with you as soon as there is a My-Spy Shopping assignment available in the Col’Cacchio Holdings (Pty) Ltd restaurant you selected in your application process.
WHO WILL SUPERVISE MY WORK?
Col’Cacchio Holdings (Pty) Ltd My-Spy Shopper Coordinators supervise all aspects of shopper work. There is always someone available by email or telephone if an My-Spy Shopper has a problem or question.
HOW WILL I RECEIVE AND SUBMIT MY ASSIGNMENTS?
All assignments pertaining to the Col’Cacchio Holdings (Pty) Ltd restaurant you selected will be emailed to you. You are always told ahead of time what the assignment details are, including:
Meal to order
The exact location of the Col’Cacchio Holdings (Pty) Ltd restaurant you selected
Approved hours for the assignment.
Details and nature of the procedure.
Survey questions you will have to answer.
As a My-Spy Shopper you will be able to submit your completed assignments using the online forms provided.
Invitations to accept or decline an My-Spy shopping assignment to be conducted at the Col’Cacchio Holdings (Pty) Ltd restaurant specified will be emailed to all shoppers who chose that restaurant. For us to send you assignment notices, you must have specified the Col’Cacchio Holdings (Pty) Ltd restaurant where you are available for shopping assignments in the "Tell us which Col’Cacchio Holdings (Pty) Ltd restaurant you want to sign up for" during your registration process.
You will know when you have successfully accepted an assignment online, as an email will be sent congratulating you (or one advising you have been unsuccessful). When you have successfully accepted an assignment you will then be able to access the required questionnaire for that assignment. Familiarising yourself with the questionnaire (and printing it out if required) before you carry out the assignment. You complete the questionnaire after you have visited the restaurant and are able to answer the questions truthfully.
You will know you have successfully submitted your questionnaire when you receive a message screen saying, "Thank you for submitting the questionnaire, we will be in touch shortly".
WILL I INCUR ANY EXPENSES WORKING AS A MY-SPY SHOPPER?
Col’Cacchio Holdings (Pty) Ltd will not expect you to make any purchases at a Col’Cacchio Holdings (Pty) Ltd restaurant, we will provide you with coupons for the assignment meal.
WILL I NEED TO TRAVEL TO COMPLETE ASSIGNMENTS FOR Col’Cacchio Holdings (Pty) Ltd MY-SPY SHOPPER?
Travel costs are not covered. Since My-Spy Shopper does not cover travel costs, most My-Spy Shoppers do not travel far to complete assignments. You should only accept assignments that you will be able to complete in your area. IF you decide to work outside your immediate area, you are responsible for any associated costs.
CAN I REFUSE CERTAIN ASSIGNMENTS?
Yes. You select only the assignments you are interested in and willing to complete given the job parameters & your availability.
AFTER ACCEPTING AN ASSIGNMENT, HOW LONG WILL I HAVE TO COMPLETE THE SHOP AND SUBMIT MY REPORT?
New jobs are posted on an ongoing basis and all assignments include details such as:
Approved hours for the assignment.
It is important that you accept only the assignments that you will be able to complete by the indicated deadline. Keep in mind that all assignments need to be submitted within 48 hours of completing the job.
WHY DO I NEED TRAINING?
We want you to be as qualified and as knowledgeable as possible to be able to competently complete assignments. It reassures us that you know as much as possible about what you may be required to do and how to handle situations that may arise as well as some background information on Market Research and My-Spy shopping in general.
WHAT DEVICES & SOFTWARE DO I REQUIRE TO WORK WITH Col’Cacchio Holdings (Pty) Ltd MY-SPY SHOPPER?
You will need a smartphone that can take clear photographs. We suggest you maintain an up-to-date browser and email program.
HOW MUCH KNOWLEDGE OF THE INTERNET DO I NEED?
You should be familiar with all the basic functions of your browser. Col’Cacchio Holdings (Pty) Ltd does not provide specific Internet training or technical support. You are expected to provide this.
DO I HAVE TO PAY FOR MY OWN INTERNET CONNECTION?
Yes. All shoppers with My-Spy Shoppers are considered independent contractors and are therefore responsible for their own operating expenses (i.e. smartphone, data, Internet access, maintenance etc.)
DO I REQUIRE MY OWN COMPUTER?
Although having your own computer is an advantage, it is not necessary. You require an email address & mobile number where you can be reached, as well as regular access to the Internet in order to select and submit assignments.
WHAT IS AN ELECTRONIC VOUCHER?
An electronic voucher, similar to a gift voucher that is sent to your email address and you will use it as a form of payment to complete your My-Spy Shopper assignment. The wicode is valid for a specific meal that will be specified in your assignment.
WHAT WILL MY REWARD BE FOR COMPLETING AN MY-SPY ASSIGNMENT & HOW LONG UNTIL I RECEIVE IT?
You will receive another electronic voucher for a Col’Cacchio Holdings (Pty) Ltd product as a form of payment for your completed My-Spy Shopper assignment. You will receive your reward once we have reviewed your assignment & are content with the information provided.
HOW OFTEN WILL I RECEIVE ASSIGNMENTS?
The number and type of assignments will vary depending on Col’Cacchio Holdings (Pty) Ltd’s requirements. You are not obligated to complete a minimum number of assignments and participation is fully voluntary.
I HAVE JUST ACCEPTED MY FIRST ASSIGNMENT, WHAT DO I DO?
Please ensure you read all information pertaining to the assignment prior to its completion. This includes the description, guidelines and questionnaire. If you have any questions or problems please contact us as soon as possible by email or phone.
I AM UNABLE TO COMPLETE AN ASSIGNMENT I HAVE BEEN INVITED TO DO, WHAT DO I DO?
When you receive an invitation to complete an My-Spy assignment it does not mean you will be accepted for the assignment. Col’Cacchio Holdings (Pty) Ltd will select on a first-come-first-served basis. You will receive a notice should you accept a job that has already been assigned to another My-Spy Shopper.
IMISSED AN ASSIGNMENT, WHAT NOW?
If you missed an assignment due to unforeseen circumstances please contact us as soon as possible and we shall either arrange for it to be completed at another time or we can reschedule for another shopper. You must let us know as soon as possible otherwise you will be removed from receiving future jobs.
I HAVE BEEN SENT AN EMAIL THAT AN ASSIGNMENT IS AVAILABLE, HOW DO I ACCEPT?
You will need to follow the link on the email you received, read the instructions pertaining to the assignment carefully and only if you feel you will adequately be able to complete the assignment select accept.
HOW DO I SUBMIT MY REPORT?
If you are approved for a My-Spy Assignment, you will be sent a link with instructions & a questionnaire. You will need to enter your responses in the spaces required & upload any photos Col’Cacchio Holdings (Pty) Ltd has requested to complete the task. It is important that you read through the questionnaire prior to completing the assignment to ensure you have assessed the correct features.
WHEN DO I HAVE TO SUBMIT MY REPORT?
You have 48 hours to submit your report from when it was due for completion. Failure to submit your report or contact us may result in your My-Spy Shopper account to be cancelled.
I'VE DECIDED NOT TO BE AN MY-SPY SHOPPER ANYMORE, HOW DO I UNSUBSCRIBE?
Please contact us & we shall remove your details from our system.