We may collect personal information when you:

• Enquire about a franchise opportunity

• Make a reservation via our website or third-party platform

• Place a Click & Collect or online order

• Contact us through our website or social media channels

The personal information we may collect includes:

• Full name

• Contact number

• Email address

• Preferred location (restaurant or franchise region)

• Booking date, time, number of guests (for reservations)

• Order details and preferences (for Click & Collect)

• Payment method and transaction details (where applicable)

• Any additional information you voluntarily provide

We may also collect non-identifiable technical data such as device type, browser version, IP address, and usage behaviour via cookies or analytics tools.

2. How We Use Your Information

We use your personal information for the following purposes:

• To respond to and manage franchise partner enquiries

• To confirm and manage restaurant reservations

• To process and fulfil Click & Collect orders

• To send booking or order confirmations and related notifications

• To improve our products, services, and customer experience

• To communicate brand or promotional updates (only with your consent)

• To comply with legal or regulatory obligations

3. How We Store and Protect Your Information

Your information is stored securely using appropriate technical and organisational safeguards to protect against unauthorised access, disclosure, or loss. Only authorised personnel or service providers who require access for legitimate business purposes may process your data.

We do not sell, rent, or share your information with unauthorised third parties. Some data may be processed by trusted service providers (e.g., reservation or online ordering platforms) under binding confidentiality and data protection terms.

4. Your Rights Under POPIA

As a data subject, you have the right to:

• Access the personal information we hold about you

• Correct or update your personal details

• Object to the processing of your personal information for certain purposes

• Request that we delete your personal information, subject to legal and operational requirements

You may contact us at reception@colcacchio.co.za to exercise these rights or raise any concerns.

5. Cookies and Tracking

Our website and online services may use cookies and similar technologies to improve user experience, enable certain functionalities (e.g., order tracking, location detection), and analyse performance. You may manage your cookie preferences through your browser settings.